Shipments

We work hard to get packages dispatched within 3 bank days after the receipt of payment subject to the goods being unsold. In the event of back orders (product is not available in stock), the packages will be dispatched within 3 bank days after the additional consignment has been received in stock.

DELIVERY TIMES

• Delivery time to EU countries subject to goods are in stock: 3-8 business days.
• Delivery time to Europe countries subject to goods are in stock: 3-8 business days plus customs clearance days.
• Delivery time back order products: 10 bank days or more.

STANDARD DELIVERY CHARGES

For any order above 40,00 EUR there will be no delivery charge. This applies to orders for EU country only.

If this table did not show what would the delivery charge be in your case, please make an inquiry to our E-Mail address: info[ at ]detectorlabs[DOT]com.

RETURNING A SHIPMENT

Customer satisfaction is one of our most crucial values. If you purchase from DetectorLabs.com by internet you have right to return any goods if you are not satisfied with your purchase.  You must return the goods at your own cost within 30 days from receipt of goods on condition that the goods are un-used and resellable.

The company will refund the value of the goods as long as they are returned suitably packaged & in an un-used condition with original packaging.

Items should be returned in their original packages. When the reason for the returning is our error, we will pay the return shipping costs.

IN EVERY RETURN CASE PLEASE CONTACT US: SALES [ AT ] DETECTORLABS [ DOT ] COM BEFORE SENDING ITEMS BACK.

Returning address:

Oy Detector Labs Nordic Ltd c/o Ostecon
Pärnu mnt 19
10141 Tallinn
Estonia

SHIPMENT TRACKING

To trace the shipment by given tracking code is easy. Once you have received the tracking code after payment and shipping, you can use a global tracking service at: http://www.track-trace.com/post.

Paste the tracking code to the text field, click "Track with options". Then the local site appears that shows the shipment date etc.For further information please click a tab "Select country" on the top of the page, and then select a country of the destination and you'll see where the shipment locates. 

If you cannot see the location by selecting the destination country, then you must select the obvious country that the shipment is coming trought.

If you want to trace your shipment but cannot do it, then please do not hesitate to contact our customer service at: sales[AT]detectorlabs[DOT]com or take a call to our customer service. 

Disclaimer

The packages will always be dispatched at buyers own risk (carriage damages etc). Special care is being taken to protect fragile objects.